Return & Refund Policy

Last Updated: August 29, 2026

Thank you for supporting FRIEND OR FOE ESPORTS. We want you to be happy with your purchase. Please review the following policy before placing an order.

1. Returns

Because many of our products are made to order, we generally do not accept returns or exchanges for items that are ordered in the wrong size, color, or style, or simply because you changed your mind.

Please carefully review product descriptions, sizing charts, and product options before placing your order.

If you are unsure about sizing, we recommend comparing the measurements in our size chart with a garment you already own.

2. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or contains the wrong item, please contact us within 14 days of delivery.

To help us resolve the issue, please provide:

  • Your order number

  • A description of the problem

  • Clear photographs showing the issue

  • Photographs of the packaging, when applicable

After reviewing your request, we may offer a replacement or refund at our discretion.

You will not be responsible for return shipping costs when an item is defective, damaged during fulfillment, or incorrectly fulfilled.

3. Incorrect Shipping Information

Customers are responsible for providing an accurate shipping address at checkout.

If an order is returned to us because of an incorrect, incomplete, or undeliverable address, we may offer to reship the order at the customer's expense.

If the order cannot be reshipped, a refund may be issued for the product cost, less any applicable shipping or fulfillment costs.

4. Lost or Stolen Packages

Once an order has been marked as delivered by the shipping carrier, we are generally not responsible for packages that are lost, stolen, or misplaced after delivery.

If your package appears to be missing, we recommend:

  1. Checking around your delivery location.

  2. Checking with household members, neighbors, or building management.

  3. Contacting the shipping carrier.

  4. Contacting us if the issue cannot be resolved.

We will make reasonable efforts to assist with shipping-related issues.

5. Exchanges

We generally do not offer exchanges for incorrect sizes, colors, or styles because our products may be made to order.

If you receive an incorrect or defective item, please contact us within 14 days of delivery and we will determine the appropriate resolution.

6. Order Cancellations

If you need to cancel an order, contact us as soon as possible after placing your order.

Because some products may enter production shortly after an order is placed, we cannot guarantee that cancellation requests can be fulfilled.

Once an order has entered production or fulfillment, it may no longer be possible to cancel or modify the order.

7. Refunds

When a refund is approved, it will generally be issued to the original payment method.

Depending on your payment provider, it may take several business days for the refund to appear in your account.

Original shipping charges are generally non-refundable unless the refund is being issued because we sent an incorrect, defective, or damaged product.

8. Made-to-Order and Customized Products

Some products are produced specifically after an order is placed.

For these products, we cannot accept returns or exchanges due to buyer's remorse, incorrect sizing, or a change of mind, except where required by applicable law.

Customized or personalized products are also generally non-returnable unless they arrive defective, damaged, or incorrectly produced.

9. Final Sale Items

Products identified as Final Sale at the time of purchase are not eligible for return or exchange except where required by applicable law.

10. Our Right to Review Claims

We reserve the right to review each return, replacement, and refund request individually.

We may decline requests that appear fraudulent, abusive, or inconsistent with this policy.

Nothing in this policy is intended to limit any rights you may have under applicable consumer protection laws.

11. Contact Us

To request a return, replacement, or refund, please contact:

FRIEND OR FOE ESPORTS
Email: contact@fofesports.com

Please include your order number and a description of the issue.

We will review your request and respond as soon as reasonably possible.